Last Updated: 31-08-2026
This Delivery, Cancellation & Refund Policy applies to all purchases made through the Jyoti Veda website. Jyoti Veda provides personalized digital Kundli products prepared using the birth details provided by customers.
By placing an order with Jyoti Veda, you agree to the terms mentioned in this policy.
1. Digital Product Delivery
Jyoti Veda offers personalized digital Kundli reports, including:
- Match Making Kundli
- 10-Page Kundli
- 20-Page Kundli
- 30-Page Kundli
As these are digital products, no physical product will be shipped to your address.
After your order is successfully placed and the required payment is confirmed, our Jyotish team will begin preparing your customized Kundli based on the information provided by you.
2. Order Processing
Each Kundli is prepared specifically for the customer. Our experienced Jyotish team reviews the birth details provided and prepares the selected report according to the principles of Vedic Astrology.
The time required to prepare and deliver the Kundli may vary depending on the type of report, the information provided, and the number of orders being processed.
If we need any additional information or clarification, our team may contact you using the details provided during checkout.
3. Digital Delivery
Your completed Kundli will be delivered through the digital delivery method specified by Jyoti Veda, such as email or another communication method provided during the order process.
Please make sure that the email address, phone number, and other contact details provided at the time of purchase are correct.
Jyoti Veda is not responsible for delivery issues caused by incorrect contact information provided by the customer.
If you do not receive your Kundli within the expected processing period, please contact our support team so that we can check your order status.
4. Cancellation Policy
Because our Kundli reports are personalized digital products, cancellation may not be possible once the preparation of your customized report has started.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Once our team has started preparing your personalized Kundli, the order may not be eligible for cancellation or refund.
5. Refund Policy
Since each Kundli is created specifically according to the customer’s birth details, refunds are generally subject to review.
A refund may be considered in situations such as:
- Payment was successfully deducted but the order could not be processed.
- A technical issue prevented delivery of the purchased digital product.
- An order was accepted but Jyoti Veda is unable to provide the purchased service.
Refund requests will be reviewed on a case-by-case basis.
Once a personalized Kundli has been prepared and delivered correctly according to the information provided by the customer, it may not be eligible for a refund.
6. Incorrect Birth Details
Customers are responsible for providing accurate birth information while placing an order.
This may include:
- Full Name
- Date of Birth
- Time of Birth
- Place of Birth
- Other information required for the selected Kundli
If incorrect birth details are provided by the customer, Jyoti Veda will not be responsible for inaccuracies resulting from those details.
If you notice an error in the information provided, please contact us as soon as possible. If the Kundli has not yet been prepared, we may be able to update the information before preparation begins.
7. Corrections & Revisions
If the Kundli contains an error caused by incorrect information provided by our team, please contact us with your order details.
We will review the issue and, where appropriate, provide a corrected version of the digital report.
Corrections related to incorrect or incomplete information originally provided by the customer may be subject to additional review or processing requirements.
8. Match Making Kundli
For Match Making Kundli, customers may need to provide accurate birth details for both individuals.
The customer is responsible for ensuring that the information provided for both individuals is correct and that they have the appropriate permission to share another person’s information.
If incorrect birth details are provided, any resulting astrological interpretation may be affected.
9. Non-Delivery or Technical Issues
If you experience a problem accessing or receiving your digital Kundli, please contact us with your order details.
Our team will review the issue and, where possible, resend the digital report or provide another suitable solution.
Customers should also check their email’s Spam, Junk, Promotions, or Updates folders if the Kundli has been sent by email.
10. Payment Issues
If your payment has been deducted but you do not receive an order confirmation, please contact us with the relevant transaction or order information.
We will verify the payment status and take appropriate action.
In cases where a payment is unsuccessful or automatically reversed by the payment gateway, the amount will be handled according to the policies and processing timelines of the relevant payment provider.
11. Changes to This Policy
Jyoti Veda may update this Delivery, Cancellation & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any changes will be published on this page with an updated Last Updated date.
12. Contact Us
If you have any questions regarding your order, digital Kundli delivery, cancellation, refund, or correction request, please contact the Jyoti Veda team through the contact details available on our website.
Jyoti Veda
The Science of Vedic Astrology
